Shipping Policy
1. How long does it take to receive my product?
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Our artist will complete the facial proofing within 24 hours.
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Please note:
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If any modifications are required, please reply within 48 hours; otherwise, we will assume no changes are needed and continue production.
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The delivery date of the bobblehead is directly affected by the number of changes you may request.
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Due to the customized nature of our products, orders may take up to 15 business days to process before shipping.
2. Can I change the destination country of my order?
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Once your order has been shipped, the shipping address cannot be changed.
3. How much is shipping?
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Standard Shipping: 10–15 business days — $12.95 (Free on orders over $129).
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Fast Shipping: 4–6 business days:
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0.0–1.2 kg → $25.95
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1.21–2.4 kg → $35
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2.41–3.6 kg → $45
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… (rates increase by weight)
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4. How will I know my order has shipped?
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You will receive a shipping confirmation email once your order is ready to ship.
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Tracking numbers may take 24–48 hours to update after the confirmation email.
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Please keep in mind: delivery dates may vary due to weather, holidays, or customs clearance.
5. Do you ship internationally?
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Yes! We happily fulfill international orders.
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Production time remains the same, but shipping fees vary by destination.
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Depending on your country, additional customs duties or import taxes may apply (customers are responsible for these costs).
6. Important Notes
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If your personalized product requires a remake, your order may be delayed.
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Only items that pass our strict quality inspection will be shipped, as we aim to deliver a perfect gift.
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We currently do not ship to APO/FPO addresses or college dorms.
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Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery times.
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Expedited shipping is not available for P.O. Box addresses.
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We do not offer overnight shipping.
7. Contact Us
If you have any questions regarding shipping, please contact us at:
📧 studio@figuregiftshop.com